WHEN WILL MY ORDER SHIP FROM THE TIME I ORDER?
Please allow 5-10 business days after payment complete for your order to be processed from our warehouse prior to shipment. Orders are not shipped on weekends or holidays.
* During Holidays or Sale event, it may take 7-14 business days after payment complete.
* For custom packaging takes 3 weeks after payment and the artwork is approved by buyer.
* For standard packaging takes 3 weeks after payment complete.
HOW LONG DOES IT TAKE FOR DELIVERY?
FedEx Standard Shipping takes 14 – 30 days depending on your country
If there are Postal Delays, it may take an additional 14 – 30 days for delivery. Please note: Postal delays are completely out of our control.
TRACKING YOUR ORDER
When your order has been processed and shipped, you will receive an e-mail notification from us which will include the shipping details and the tracking number.
Please allow 24 – 48 hours for the tracking information to show on the FedEx website.
Please track your packages. Lashes Factory is not responsible for lost or stolen shipments. Packages may/will be left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once the postal courier delivers it. We do not replace or refund orders that are scanned “delivered” by FedEx. ***
We are not responsible for lost or stolen packages or packages delayed in transit.
If there is a problem with your package delivery or tracking number, please contact FedEx directly.
CALL 1.800. GoFedEX 1.800.463.3339
If FedEx Tracking confirms that the package was “Delivered”, no refunds or replacements will be granted.
If your order is returned to us due to an incorrect address, insufficient address, abandoned package, or refused package, you are responsible for the original shipping cost. This amount will be deducted from your order. No exceptions!
INTERNATIONAL SHIPPING:
COUNTRIES WE SHIP TO:
More than 20 countries and territories
INTERNATIONAL SHIPPING RATES
Shipping rates are based on the total weight of the package. The easiest way to see exact shipping charges for an order is to put items in your cart, proceed to checkout, and view the order summary.
FedEx Standard Shipping: This is the most affordable shipping method however you will not be able to track your order. This shipping option is NOT available to all countries.
WHEN WILL MY ORDER SHIP?
Please allow 3-5 business days for your order to be processed at our warehouse prior to shipment. Orders are not shipped on weekends or holidays.
HOW LONG DOES IT TAKE FOR DELIVERY TO MY COUNTRY?
FedEx Standard Shipping takes 14 – 30 days depending on your country.
On very rare occasions, international shipping can take up to 6 weeks. Please allow that time to pass before contacting us regarding the delivery of your order or contact FedEx at 1.800.463.3339
TRACKING YOUR ORDER (INTERNATIONAL ORDERS)
Important Note: If there is a problem with your package delivery or tracking number, please contact the courier (FedEx) directly.
FedEx International Customers: 1.800.463.3339
If your order is returned to us due to an incorrect address, insufficient address, abandoned package or refused package, you are responsible for the original shipping cost. This amount will be deducted from your order.
Please note: We are not responsible for lost or stolen packages or packages delayed in transit.
INTERNATIONAL CUSTOMS TAXES & DUTIES?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. These charges are always the recipient’s responsibility. You should contact your customs office for specific amounts and percentages.
Lashes Factory cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions custom agents may delay delivery of some packages.
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
(If you refuse a shipment from Lashes Factory, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Lashes Factory. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.)
CURRENCY CONVERSIONS
All prices listed on our site are in US dollars and charged in US dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general, it will match very closely with the going exchange rates.
WHEN WILL MY ORDER SHIP FROM THE TIME I ORDER?
Please allow 5-10 business days after payment complete for your order to be processed from our warehouse prior to shipment. Orders are not shipped on weekends or holidays.
* During Holidays or Sale event, it may take 7-14 business days after payment complete.
* For custom packaging takes 3 weeks after payment and the artwork is approved by buyer.
* For standard packaging takes 3 weeks after payment complete.
HOW LONG DOES IT TAKE FOR DELIVERY?
FedEx Standard Shipping takes 14 – 30 days depending on your country
If there are Postal Delays, it may take an additional 14 – 30 days for delivery. Please note: Postal delays are completely out of our control.
TRACKING YOUR ORDER
When your order has been processed and shipped, you will receive an e-mail notification from us which will include the shipping details and the tracking number.
Please allow 24 – 48 hours for the tracking information to show on the FedEx website.
Please track your packages. Lashes Factory is not responsible for lost or stolen shipments. Packages may/will be left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once the postal courier delivers it. We do not replace or refund orders that are scanned “delivered” by FedEx. ***
We are not responsible for lost or stolen packages or packages delayed in transit.
If there is a problem with your package delivery or tracking number, please contact FedEx directly.
CALL 1.800. GoFedEX 1.800.463.3339
If FedEx Tracking confirms that the package was “Delivered”, no refunds or replacements will be granted.
If your order is returned to us due to an incorrect address, insufficient address, abandoned package, or refused package, you are responsible for the original shipping cost. This amount will be deducted from your order. No exceptions!
COUNTRIES WE SHIP TO:
More than 20 countries and territories
INTERNATIONAL SHIPPING RATES
Shipping rates are based on the total weight of the package. The easiest way to see exact shipping charges for an order is to put items in your cart, proceed to checkout, and view the order summary.
FedEx Standard Shipping: This is the most affordable shipping method however you will not be able to track your order. This shipping option is NOT available to all countries.
INTERNATIONAL CUSTOMS TAXES & DUTIES?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. These charges are always the recipient’s responsibility. You should contact your customs office for specific amounts and percentages.
Lashes Factory cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions custom agents may delay delivery of some packages.
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
(If you refuse a shipment from Lashes Factory, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Lashes Factory. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.)
CURRENCY CONVERSIONS
All prices listed on our site are in US dollars and charged in US dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general, it will match very closely with the going exchange rates.